FAQ
Answers to common questions about orders, shipping, returns, and wool care.
Orders & payment
- We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, Afterpay, and PayPal.
- You'll receive an order confirmation email immediately after checkout.
- Use code WELCOME20 for 20% off your first order during our grand opening.
Shipping
- Free worldwide shipping on orders over $120 AUD.
- Standard international delivery: 7–14 business days.
- Express available to US, UK, EU, NZ, SG, JP, and CA (3–5 business days).
- All orders ship from Sydney with full tracking.
Returns
- 28-day international returns on unworn items.
- Email skate.info.au@gmail.com to start a return from any country.
- Return shipping labels provided for major markets.
- Refunds processed within 5–7 business days of receipt.
Product care
- Cold wash with wool-safe detergent; lay flat to dry.
- See our Materials & care page for full guidance.